FAQs
Yes, AI is still new — and sure, everyone’s calling it a “business disruptor.”
But what does that actually mean for your HVAC business?
Here’s one way: AI can dramatically improve field tech support — making it faster, more consistent, and more cost-effective. Instead of your team wasting time searching manuals or calling for help, they can talk directly to an AI agent trained on all major brands, EPA rules, and system types.
Even better? After the call, we assist by sourcing the parts they need — with pricing, availability, and direct links — saving you time, money, and headaches.
Knowledge.
Support. Sourcing. Efficiency.
How accurate is the Service Agent?
Is our Service Agent perfect? No, no it is not.
BUT, it is more accurate than most humans — because it pulls directly from verified manufacturer documentation and EPA regulations.
Our AI has 85-90% accuracy on common HVAC issues based on real-world testing. The Service Agent provides:
Confidence level (e.g., "90% confident it's the inducer motor")
Reasoning (why we think it's that problem)
What we ruled out based on your tests
You always make the final call - the Service Agent is a diagnostic assistant, not a replacement for your expertise.
What if the Service Agent isn't confident?
If confidence is below 70%, the AI will say: "This is tricky - I'm not confident enough. I'm texting you the full troubleshooting guide and manufacturer support number." We won't guess when we're uncertain.
How does the Service Agent work?
When your technician is on-site and needs assistance, they simply call a dedicated support line from the job site.
Our Tech Agent asks what brand, model, and issue they're seeing
Answer 1-2 diagnostic questions based on what you've already tested
Get a diagnosis with confidence level and reasoning
Receive a text within 30 seconds with links to installation manual, repair videos and parts suppliers with links
What information does the Service Agent need?
Just 4 things:
Brand (e.g., Lennox, Carrier)
Model number (the AI will read it back to confirm)
Issue description (e.g., "no heat," "inducer won't start")
What you've already tested (so we don't waste your time)
The AI will ask 1-2 follow-up questions to narrow down the diagnosis.
What does the support text look like?
DIAGNOSTIC SUMMARY
Lennox G40UH-36B-070-06
Client: John Smith
Issue: Inducer motor not starting
WHAT YOU TESTED:
✓ Pressure switch - working
✓ Voltage at motor - 120V present
✗ Motor response - completely silent
DIAGNOSIS (90% confidence):
Inducer motor internal failure
Why: Power reaches motor but won't spin =
burnt windings or seized bearing
MANUAL & VIDEOS
Installation Manual:
Wiring diagram & removal steps
https://greenwoodheating.com/wp-content/uploads/2017/04/G40UH.pdf
Video 1 - Testing Motors:
Pressure switch verification
https://youtu.be/MWn55b8DXO0?si=RCwePkerHXHZuI6V
Video 2 - Replacement:
Full removal & installation
https://youtu.be/XCcv79Grj8s?si=AUT_zv7-m4YmXdbw
PARTS NEEDED
OEM: Lennox 68J35
Aftermarket: Fasco A165
Johnstone (Milpitas) - $132 - IN STOCK
2.3 mi - 7 min
https://johnstone.com/part/ABC123
SupplyHouse - $125 - Ships today
https://supplyhouse.com/ABC123
Ferguson - $138 - IN STOCK
4.1 mi - 12 min
https://ferguson.com/ABC123
If motor doesn't fix it:
Call back - we'll check control board
Reply HELP for support
Does it work in areas with poor cell service?
You need cell service strong enough for a phone call. The text message will be delivered once you have signal (SMS works on 2G).
Who is this for?
* HVAC field technicians
* Service companies (residential & commercial)
* Small to large HVAC businesses
* Any tech who needs faster access to manuals, videos, and parts information
What equipment brands do you support??
We support all major HVAC brands including:
Lennox
Carrier
Trane
Goodman
Rheem/Ruud
American Standard
York
Bryant
Amana
And many more
If we don't have specific knowledge about a brand, we'll still find the manual and resources for you.
Do I need to download an app?
No! Just call our phone number. No app download, no login required. Works on any phone.
Is there a free trial?
Yes, and you do not need to give us a credit card to try it.
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